![]() Jackrabbit does not integrate with the SwIPe software and installing it will change the configuration that works with your encrypted reader and your swiper will not work properly. The SwIPe software, used with a card swiper installs a type of virtual payment terminal on your computer that can process payments and refunds without having to log in to the Virtual Terminal. Should I download the SwIPe software offered in my Virtual Terminal to use my new card swiper (non EMV)?Ī. When this is enabled, a second transaction within a defined time range that is the same amount on the same card will be declined with an error of "duplicate transaction".Ĭontact your gateway provider to have this feature added to your ePayment set-up. To prevent a duplicate transaction from being processed to a family's credit card, we recommend you enable duplicate detection with your gateway. How can I be sure I don't double-charge the involved families?Ī. I had a problem while I was processing ePayments. Refunds cannot be canceled or stopped from within your Jackrabbit database. See Set a Settlement Schedule for your Gateway for more information on settlement times. If you need to cancel (or void) a refund that was processed in Jackrabbit, you can stop the process by logging into your Virtual Terminal, as long as the refund has not settled. How can I stop the refund from being processed?Ī. A link to your virtual terminal is provided immediately under this error message, so you can log in and investigate. Check your gateway/virtual terminal for details. If you attempt to process a payment for the same amount for a family/account within a 1-minute period, you'll receive an error message that says, A Payment for the same amount was processed for this family/account. Bank Draft/ACH payments must be refunded through the virtual terminal/console, this cannot be done from within your Jackrabbit database.Įxpand/Collapse All Where to Access Your Virtual Terminal or Jackrabbit Pay ConsoleĪccess your virtual terminal/console directly in Jackrabbit from the Gear (icon) > Settings > ePayments > Credit Card & Bank Account Settings.Ĭlick Virtual Terminal or Jackrabbit Pay Console to open the login screen for your ePayment Partner's online gateway access. It is a Jackrabbit Best Practice to process all credit card voids and refunds from within your database *. Payments, refunds, and voids can also be processed from within the virtual terminal/console but these transactions are not transmitted back to your Jackrabbit database and would have to be recorded manually. In addition, you are able to control several settings such as the time that your ePayments will be batched and sent from the gateway to the merchant processor daily called the Settlement Schedule. See Bank Reconciliation When Using ePayments. This is key in reconciling your bank account. The virtual terminal or console provides transaction reporting for all ePayments submitted from your Jackrabbit database. The gateway provider will provide you with your virtual terminal login name and will send that information to you in an email which will include a link to set your password. A virtual terminal (VT) or Jackrabbit Pay™ Console sometimes referred to as a merchant login, is an online access point offered by your gateway provider.
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